@lindsaygb I agree with @mowcius that your local distribution companies may need to be involved. I might suggest calling them first. You will probably need to make two calls – one to your gas distribution company and the other to your electricity distribution company. If you don’t know who they are, you can call or email us to ask (I can’t see from your Community email what is your Bulb Account and thus don’t know which postcode we’re discussing, or else I could help here), or google the question. (Most distribution companies have a postcode tool to tell you if you’re covered by them.)
If they need to be involved, they should move the pipes / wires on the same day as we move the meter.
Our prices – regardless of whether the distribution companies are involved – are £95.00 for the electricity meter move and £147.40 for the gas meter move. The reason the total cost may be much higher is that the distribution companies may charge you for their work on top of our charges.