Hi, we were existing Bulb customers and moved to our new home which was already supplied by Bulb. We clicked on the “Move Home” button which should’ve eased things up.
Few days later we received the refund after the final bill in the old property.
After that, we received a bill for the new property and a request to set up our direct debit. We did that.
However, we still log in our account and it says “Your account is now closed, but you can stil sign in…” and the old address.
What should we do, open a new account? But what about the direct debit and the bill with the new address? We’d like to refer friends and this is currently not possible.