Moving home

I’m moving out of my property and want to close my account The website says go to moving home section in my account but there isn’t a moving home section in the app on my phone or on the website!

Hi @Snooker147 ,

Once you login (using the ‘Sign in’ link in the top right or going to ) you should (above the green boxes) see your address and to the right of that a green lorry with ‘Moving Home’ - it’s that you should click on.

Failing that, you can go to which will take you directly to the page.

I can’t see a way of doing this via the mobile (Android) app.