Moving in

I have recently moved to a property and set up a bulb account.
The app keeps saying ‘your switch to bulb is under way. It will be completed on the 19th November’.
We are obviously well past that date now. When the the app reset and show my switch as complete ?

@AndyBrush

Obviously something ain’t quite right here.?

As this a public forum for Bulb and normally on the weekends only us fellow customers are on it. It would be best if you contacted the Bulb team direct, you can find their details by clicking the Help button at the top of this page, they will be best placed to check out your account and any technical problems…