multiple incomprehensible Bills

Why are Bulb’s statements/bill so utterly incomprehensible? Have had 4 bills in the last 24 hours all gobbledegook with an account which has gone from +£1200 to -£430 when I’ve used virtually no electricity over the summer due to solar panels. Unimpressed.

Hi @Tim_CS68 - I can see you’re already speaking with a member of the team regarding this - let me know if there are any further issues and I’ll do what I can to help.