I loved bulb when I first joined in 2018 - able to control how much I paid, clear bills, nice informal communication. But when I recently tried to decrease my monthly bill I wasn’t allowed as they predicted my usage would be higher. Whether that’s right or not, my account is £71 IN CREDIT and so I think I should be able to regulate payments considering it’s MY MONEY in the account.
I phoned and was given no leeway. I then went over my account history and queried a bill from April-May 2019. It was THREE TIMES higher than any previous or subsequent bills. (I didn’t query it at the time as I assumed I must’ve made a mistake somewhere.) I have yet to even have an acknowledgement of my e-mail, never mind an investigation started.
Today I have cancelled my DD as there is enough in my account to cover my bills for the next few months. And if there is no resolution to the query e-mail I submitted on 8 SEPTEMBER - ONE WEEK AGO - I will have no problem whatsoever in switching supplier.