My gas supply is off, Bulb are missing in action and the redirect to the emergency service centre drops the line - any one have any ideas?

Personally I’d go to the Winchester, have a nice cold pint, and wait for all of this to blow over on Monday morning.

Hi @tj15297 ,

Sorry to hear you are having this problem.

First of all - a important safety announcement: If you smell gas, turn the gas off, don’t use light switches/phones/anything electrical, don’t smoke, open doors and windows get out, turn the gas off and stay out. Call the gas emergency line on 0800 111 999 from a safe distance.

When you say your gas supply is off: I assume you’ve checked the handle/cut-off switch on the meter (in case someone has turned it off - can be a problem with external meters in some areas) and there looks to be nothing wrong with the meter (for example a big ‘Do not use - disconnected for safety’ sticker has been placed on it) and the gas network isn’t doing work in your immediate area. I also assume you’ve checked all your gas appliances (can be tricky if you’ve only got a gas hob though) and all of them aren’t functioning.

If you are on a prepayment card/key, have you recently topped up or tried the emergency credit? (see )

If all looks good, but you aren’t getting any gas, then Bulb is usually good at responding on their telephone line of 0300 30 30 635 (and live chat) listed on - but they are only open 9am-6pm Monday to Friday. If it’s outside those times for this type of circumstance, you’ll need to call the National Grid Metering service on 0800 001 4340 should should reply ( ) - they may not be able to help directly, but should be able to at least diagnose and recommend a solution.

Hope it helps!