MY SMART METER IS DEAD SO I HAVE NO GAS

My gas supply is off, Bulb are missing in action and the redirect to the emergency service centre drops the line - any one have any ideas?

Personally I’d go to the Winchester, have a nice cold pint, and wait for all of this to blow over on Monday morning.

Hi @tj15297 ,

Sorry to hear you are having this problem.

First of all - a important safety announcement: If you smell gas, turn the gas off, don’t use light switches/phones/anything electrical, don’t smoke, open doors and windows get out, turn the gas off and stay out. Call the gas emergency line on 0800 111 999 from a safe distance. https://help.bulb.co.uk/hc/en-us/articles/115001233192-What-if-I-have-a-gas-leak-

When you say your gas supply is off: I assume you’ve checked the handle/cut-off switch on the meter (in case someone has turned it off - can be a problem with external meters in some areas) and there looks to be nothing wrong with the meter (for example a big ‘Do not use - disconnected for safety’ sticker has been placed on it) and the gas network isn’t doing work in your immediate area. I also assume you’ve checked all your gas appliances (can be tricky if you’ve only got a gas hob though) and all of them aren’t functioning.

If you are on a prepayment card/key, have you recently topped up or tried the emergency credit? (see https://help.bulb.co.uk/hc/en-us/articles/360006207791-How-do-I-activate-my-emergency-credit- )

If all looks good, but you aren’t getting any gas, then Bulb is usually good at responding on their telephone line of 0300 30 30 635 (and live chat) listed on https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- - but they are only open 9am-6pm Monday to Friday. If it’s outside those times for this type of circumstance, you’ll need to call the National Grid Metering service on 0800 001 4340 should should reply ( https://help.bulb.co.uk/hc/en-us/articles/115001228911-What-should-I-do-in-case-of-emergency- ) - they may not be able to help directly, but should be able to at least diagnose and recommend a solution.

Hope it helps!