My wife died - why is her name still the one on the acocunt?

My wife died. yet when I log in… it still says Hello Ruth…
I HAD AN ONLINE CHAT WITH A CUSTOMER SUPPORT PERSON THAT SAID THEY WOULD CHANGE THIS , THIS HAS NOT HAPPENED, I find it is very distressing to be greeted with “Hello Ruth” when I log into to my account.

Robin…

Hi @RobinMoseley

I’m so sorry that this wasn’t updated when you got in touch previously. I’m sorry we’ve caused distress in what I appreciate is already a difficult time.

I have got this updated for you so everything will be in your name.

– Meg :bulb:

Thanks Meghan… that’s very much appreciated.

Robin

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