Never got my electric key

Hi new to bulb and I officially came on bulb last Thursday but I was never revive my electric key and I’m on pre pay meter and I don’t know to go about it anyone can help me plz over wise I have no electric and then have no food or anything as I’ve only got electric

Hi, just top up using your old key until you get the new one from Bulb. When you DO get the new one, just use up the credit on your old key before you switch to the Bulb one.