I emailed many times what was happening with my switch. I had no fb so I phoned . The guy said there was a system error and my switch never happened. It was rescheduled for 28th June. I have had zero fb of what’s happening . There was no reminders but I put my meter readings shortly after the 28th . I have again emailed for a progress many times but nothing . You were very quick to take £161 on my initial so called switch . NOTHING from bulb this is very poor
Try using live chat (mon-fri) I suspect they are overwhelmed by Smart meter emails at the moment.