New Bulb Customer - Login Issue

I’ve recently joined Bulb after moving house and have been asked to submit our first meter reading.

However, I am unable to sign into my account. I keep getting the following message:

“We’re having trouble finding your account”

I’ve clicked the ‘Find Account’ button and filled in my details to get a verification email but still get the same message above.

Any ideas why this is happening and what I can do to fix it?

If not will give customer services a call.

Thanks :grinning:

All you can do. They will have to reset your account from their end.

Thanks skippy, got it sorted through the online chat!