I am a new customer (from Oct 1) and have been asked to submit a first meter reading.
But cannot register and use a bulb account. Tried the following.
- “email me a link” option on sign-in page:
First I get “cant find account”
so I fill in all details: name, address, postcode, DOB etc.
get message “Verify email address”
I do this and get “thanks for verifying your email” - and clickable link saying “Back to your Bulb account dashboard”
I click - and I am back to the sign-in page
if I then fill in password i get “we have sent email to verify access”
At this point NO email from bulb is received.
I have tried the above, and possible variations, with no success, unfortunately.
Could you please help on this if possible so that I may start on my bulb account, and submit my first reading.
With thanks. jla.