I took over a flat some time ago and the ownership of the account automatically fell to me despite the fact that it was my sons home.
He has tried numerous times to create an account so he can get on with paying bills but the onboarding journey is close to useless and he is caught in a rut.
I have tried to call up call centre over past two months and either found they are closed (great opening hours) or there is a 20 - 30 minute waiting time.
Experience so far is abso shocking.
Now getting escalated mails despite the fact i have messaged for a call back since last week so tonight…i thought i could create an account, link it with the paperwork i have and then pay the outstanding balance that has accrued and then argue the toss later.
Can see no obvious way to do this…can anyone help?