New customers

I’m a new customer on prepayment and I haven’t received my has card yet I transferred from British gas on the 14/6/19 but my gas has ran out and I have no top up card yet from bulb so I’m unable to get any has and I’m currently without it. I’m type one diabetic and it’s essential I have had and electricity but you have no contact number to call over the weekend. I’m really dissatisfied with this and I wish I didn’t switch. I’m currently day here freezing cold and ready to go into hospital.

Please tell me what to do going forward!

Regards Richard