New flat, served by Bulb, non responsive

Hi all,

I just moved into a new flat already served by Bulb on September 7th. They’re literally not letting me pay them. I filled out the moving in form the day I moved in… No response at all. I emailed, someone emailed me back the next day saying it didn’t go through and asking for more details. I supplied those but got no response at all and it’s been a few days. I’m a bit worried I don’t want to be hit with a late payment or collection notice when they literally won’t allow me to create an account to pay them.

Any tips for how to force Bulb to let me pay them? I was going to keep Bulb as they’re the cheapest price but if their customer service is this bad I think I’ll switch just to avoid headaches!

Thanks everyone,

Allie

Try phoning or live chat.