My account with Bulb went live a couple of weeks ago and I was able to submit my opening reading for electricity but I do not have a button to submit gas. I have my gas reading but nowhere to submit it. The live chat has been completely useless, telling me either that I was trying too early or that they were too busy. I got connected to an operator in live chat today for the very first time. Wrote messages to explain my issue but was disconnected without a response after 10-15 minutes. How do I get to speak to an actual person about my concerns?
I switched on a friend’s recommendation, I live in the tiniest one bed flat and my monthly usage was between £30-£40 with my previous provider, Bulb now estimates £93. How?? That’s more than double.