I wonder if someone from bulb could look into this for me… My electricity meter failed beginning of August, it was replaced on the 8th August, since then I’ve been unable to submit a reading. Whenever I submit my account doesn’t update and the last reading showing is from prior to the replacement.
I have emailed all the details to bulb and been told it’s been sorted out… A month after that I emailed again to say there has been no change, and eventually got a response asking if I’d had a replacement meter (!!!)… Sent all the details again, that was 2 weeks ago and I’ve had no response since. I’ve email twice since, but no reply, not even an acknowledgement.
I was happy with my switch, but starting to regret it now.