New meter

Hello
3 days ago (24/09/2019) during the intervention your electrician connected us with the meter (4-port dumb meter). He noticed that in our case there should be a 5-port 2 rate meter fitted, which he did not take with him. Replacement should take place ASAP, because the heating season begins, and remaining on the current meter is associated with higher costs, caused by no fault of our own. Please let me know when the meter will be replaced with an appropriate one.
Regards.
Arkadiusz Baginski

I would contact Bulb direct if you want an answer this is a customer forum.