I had a smart meter installed on the 15th of Feb and was given an IHD.
Bulb never informed me of my unit rate or standing charge and it took a lot of work to get the information. When my IHD came online I had a check through it to see what was what and I found the unit rate and standing charge prices. Right now I can see what I am paying. Apparently, these were the wrong amounts and I only discovered this when I was billed for 3 days at a different rate and on a 2 rate system instead of 1. The rates and standing charge on the account are now correct but my smart meter and IHD still haven’t been updated.
Does anyone know how long this will take to update. I have asked bulb but not getting a reply to how long it will be.