New smart meter installed prior to transfer to Bulb but readings weren't updated

Hi, I can’t supply a meter reading because even though I spoke to Bulb about the fact that Scottish Power installed a smart meter after we had joined Bulb, the old meter is still shown on the site. How do we fix this??? Help!! The meter readings should’ve been reset to 0…

@Welbrock Can you send a photo to and then we can check out what is going on and correct it.

Hi, I’ve sent an email with the thread that I received from Sam who helped me originally but the issue was never actually resolved. Thank you!