New smart meter problems

I’m having problems with my new smart meter and the replacement gas meter.
This is the first charging period since my new smart meter was installed. I ahve received an email saying thtat apparently the smart meter cannot get readings from teh gas meter so I will still ahve to manually enter these. fine what ever.
I went out today to take a reading and my analog meter has been replaced by a digital one, and the only number that gives me cannot be my meter reading as it is 1/2 as large again as the old meter reading was (which had been in place for at least 12 years), in less then one month that cannot be possible.
also I cannot get a meter reading from my electric meter, so I have no idea if the readings form the smart meter (which seem really high even given prices going up) are legitamte or not.