Did I get a useful answer from Bulb - Of course not
Wait until the 19th November to see if the magical fairies can make your meter work again I am told…
In the meantime at least my electric readings were going through
Then this week the power goes off to half the city and I have nothing
Those cheeky little elves put the plugs back in a few hours later and i have lights and heating…
But guess what just for fun they have decided to stop my Smartmeter even sending electric readings to Bulb
No problem I thought its not the 19th yet, but to be sure I will send manual readings to bulb ‘just in case’…
Now heres the fun bit - As I said my smart meter doesnt send Bulb gas or Electric readings
So you would think if you go on the app and enter the readings manually all would be ok
NO SUCH LUCK!!!
The magical fairies have a new game
I send Gas readings to Bulb and eventually a day or two after I get the message saying thankyou for the Gas reading it appears on the App
But my electric reading no suck luck - I enter it a few seconds after the gas one ( the length of time it takes to walk across the kitchen to the other meter) and i normally get the thankyou for the reading but does the reading ever end up on my account?
NO NO NO
So all knowing and great Bulb how the * do I give you readings when my meter wont send them and when I manually do it you ignore them?
Ohh and by the way the IHD is happily showing how much energy I have used - although after I had to reset the IHD after power cut it refused to reconnect to the meters or my broadband it seems to be having a sense of humour on the cost it displays so I have no idea it it is anyway correct
IT PUT IT SIMPLY AND SHORTLY WILL YOU SORT MY SMARTMETER IMEDIATELY AND AT LEAST PUT THE READINGS I SEND TO YOU ON MY ACCOUNT
I AM IN NO MOOD TO WAIT LIKE MANY PEOPLE ON THIS FORUM HAVE TO WAIT FOR MONTHS FOR BULB OR SEIMENS TO SORT MY ACCOUNT AND METER SO I CAN POLITELY TELL YOU WHERE TO PUT MY ACCOUNT
Yes I am fed up
Yes I am angry
Yes I speaking to Trading Standards on how to Officially complain regarding the shockingly rubbish service from Bulb
If Bulb came to me and asked ‘wheres your payment’ and I said ‘Wait till the 19th of next month to see if it comes through’ then Bulb would be upset
But currently as your random number generator is working and producing estimated readings that I have to pay you just dont care at all
So for the last time will you fix it or else?