New to payg and need help asap

My meter was switched to payg last week, unable to top up untill payday 28/07…called customer service who told me emergency credit would kick in automatically when friendly runs out. After reading help topics, i fear this isnt the case. If my meters switch off, i have no way of turning them back on as i private rent and they are in a locked cupboard…so by 9am tomorrow morning im going to be completely stuck and i dont know what to do

Hi @michelle.daangel :wave: Welcome to Community

I’m really sorry for the delay getting back to you here.

I can see you’ve been in contact with us and managed to give you the help you needed.

Community is more of a discussion platform, so in future, if you have any account-specific or urgent questions please call us on 0300 303 0635 or via our online chat - both are open Monday to Friday 9am-5pm.

Please let us know if you need any non-urgent assistance here :point_down:

Best,
Ollie :musical_note: