New smart meter has been fitted for electric only. I will continue to submit manual gas readings each month. We wrote down our electric meter reading just prior to installation, this is showing on the app.
Is it normal for the Smart Meter readings to revert to 0? For instance (not actual numbers) meter reading prior to smart install - 5000 and Smart Reading (after install) 5. I just assumed it would be showing from wherever the old meter got to.
I was going to submit a manual reading this month due to how close to billing it is but i don’t want to be billed because one reading would show 5 and another would show 5000. So is this normal?