New user

Hello I am a new customer and I am still waiting for my key to top up my electric, my previous provider was cancelled and you told me that you had sent it out, I emailed you Thursday to tell you that I didn’t have it but I’ve had no reply and now I have £1 emergency electric and no way to put electric on. Not a great start

Hi Michelle, you can use your old card, this will still work. If you have not received a key from us please use your old card, then give us a ring and we can send you out a new key