4th May 2022
Dear Sir / Madam
Re: Bulb Account Number: xxxxxxx
We have been Bulb customers since December 2019.
Since having a smart meter installed in August 2020 Bulb has ceased to provide regular monthly statements, throughout 2021 and 2022.
This has led to wild swings in your estimate of our annual usage from a high of €1023 pa to a recent low of £545 pa making it impossible to budget.
These are today reading:
Rate (1) 03716
Rate (2) 01426
Rate (3) 04326
Yet your estimate figure taken for the three rates on 11th April 2022 nearly a month ago ( see attached screen grab ) show higher figures than these across all three rates ? Further, isn’t Rate (1) normally applied to daytime use?
I spoke with customer service yesterday whom seemed unclear why Bulb was reliant on estimates and suggested this might be due to an inability to receive remote readings from our smart meter. They further suggested this may be the reason Bulb’s has been unable to provide accurate monthly statements.
To my knowledge the meter sends you data every half and hour. However, if the smart meter is tied to an EE SIM card then it is highly likely it will struggle to connect to your data centre. For the record Vodafone and 02 and the strongest signals at this location. You might consider changing the SIM to these networks.
I am suspending our direct debit in favour of Bulb until it can be demonstrated that you are able to produce , accurate monthly statements which I will pay full immediately upon recipient.
Please be aware that on 3rd May registered that we have two vulnerable people living at this location who rely on electricity for their safety eg an electrically operated bed and fall alarm. We have also asked for an engineer to visit on a regular based to read the meter to help you evaluate our usage.
18th Jan 2020 - 17th Feb 2020
18th Mar 2020 - 17th Apr 2020
18th Apr 2020 - 17th May 2020
18th May 2020 - 17th Jun 2020
18th Jun 2020 - 17th Jul 2020
18th Jan 2020 - 17th Aug 2020
18th Aug 2020 - 17th Sep 2020
18th Sep 2020 - 17th Oct 2020
18th Oct 2020 - 17th Nov 2020
18th Nov 2020 - 17th Dec 2020
18th Dec 2020 - 17th Sep 2021
18th Sep 2021 - 17th Nov 2021 issued 1st Dec 2021
18th Sept 2021 - 17 Nov 2021 issued 19th Dec 2021 ( amended)
18th Dec 2020 - 17th Feb 2022
18th Feb 2022 - 17th Mar 2022 issued 28th March 2021
18th Feb 2022 - 17th Mar 2022 issued 3rd May 2021