No bill for 11th April

Hello, I’ve no bill for the 11th April. I contacted last week and was told it was late, still no bill today.

This is unacceptable given the crisis that is happening. I need to know what my bill is to work out how I’m going to pay it.

When will this be resolved?

Hi @Newart :wave: and welcome to the Community! :partying_face:

I’ve had a look into your account and I can see your payment schedule was updated for your payments to be on the 1st of each month.

Due to this your billing period has updated, your next statement will come out on 1 May and will run from 12 March to 30 April :+1:

If you’ve got any questions about this, drop us a message :point_down:

Cheers,
Ollie :musical_note:

Bulb seem incapable of producing regular month on month out statements on our account .despite having a smart meter . As a result they do not always debt money from monies we have paid in over the months against our usage giving the false impression that they have a high excess of our money which we could draw upon for a refund. This has been going on over well over two years . How anyone particularly the elderly make sense of it is beyond me.Its a sham.

Hi @RockinRON :wave: and welcome to Community :partying_face:

I can see your monthly statements are generated on the 3rd of each month and this will carry forward. The bill runs till the 17th of the month and then is generated on the following 3rd.

If you would like to make any amendments please let me know.

Best,
Luke :bulb:

Finance Dept
Bulb
155 Bishopsgate
London
EC2M 3TQ

4th May 2022

Dear Sir / Madam

Re: Bulb Account Number: xxxxxxx

We have been Bulb customers since December 2019.

Since having a smart meter installed in August 2020 Bulb has ceased to provide regular monthly statements, throughout 2021 and 2022.

This has led to wild swings in your estimate of our annual usage from a high of €1023 pa to a recent low of £545 pa making it impossible to budget.

These are today reading:

Rate (1) 03716
Rate (2) 01426
Rate (3) 04326

Yet your estimate figure taken for the three rates on 11th April 2022 nearly a month ago ( see attached screen grab ) show higher figures than these across all three rates ? Further, isn’t Rate (1) normally applied to daytime use?

I spoke with customer service yesterday whom seemed unclear why Bulb was reliant on estimates and suggested this might be due to an inability to receive remote readings from our smart meter. They further suggested this may be the reason Bulb’s has been unable to provide accurate monthly statements.

To my knowledge the meter sends you data every half and hour. However, if the smart meter is tied to an EE SIM card then it is highly likely it will struggle to connect to your data centre. For the record Vodafone and 02 and the strongest signals at this location. You might consider changing the SIM to these networks.

I am suspending our direct debit in favour of Bulb until it can be demonstrated that you are able to produce , accurate monthly statements which I will pay full immediately upon recipient.

Please be aware that on 3rd May registered that we have two vulnerable people living at this location who rely on electricity for their safety eg an electrically operated bed and fall alarm. We have also asked for an engineer to visit on a regular based to read the meter to help you evaluate our usage.

Yours faithfully

Statements

18th Jan 2020 - 17th Feb 2020
18th Mar 2020 - 17th Apr 2020
18th Apr 2020 - 17th May 2020
18th May 2020 - 17th Jun 2020
18th Jun 2020 - 17th Jul 2020
18th Jan 2020 - 17th Aug 2020
18th Aug 2020 - 17th Sep 2020
18th Sep 2020 - 17th Oct 2020
18th Oct 2020 - 17th Nov 2020
18th Nov 2020 - 17th Dec 2020

18th Dec 2020 - 17th Sep 2021

18th Sep 2021 - 17th Nov 2021 issued 1st Dec 2021
18th Sept 2021 - 17 Nov 2021 issued 19th Dec 2021 ( amended)

18th Dec 2020 - 17th Feb 2022

18th Feb 2022 - 17th Mar 2022 issued 28th March 2021
18th Feb 2022 - 17th Mar 2022 issued 3rd May 2021

Hello,

I’m assuming that changing my payment amount has changed the date? As I didn’t ask for a payment date change.