I have had no electricity for 12 hours
You need to contact the DNO (Distribution Network Operator) for your area. Bulb is a Supplier, not the distributor. Most all DNOs websites include a power cut map, and details on how to report a power cut.
Hi @Toni_stiller12 I have left a message for you on your mobile number we hold under the account. Please give us a call on 0300 30 30 635 if this is still an issue.