No electricity after topping up

I came home to no electricity. I topped up yesterday but hadn’t gone through I topped yo tonight and got email it has gone through but still no electricity…:angry::angry: any ideas on what I can do ??

Hi @michelle27.mcgrath

Thanks for your post and I’m sorry to hear there were issues with your top ups.

With Smart Pay as You Go meters, if you run out of credit the meter may turn off and will need a nudge to go back on supply.

You can do this by pressing AABB or ABAB.