No final bill generated on moving out, but direct debit continues

We moved out on the 5th of February, registered our final meter readings, and were told we’d get a final bill on the 19th. Great. That’s not actually happened, and we’ve been billed for the rest of February based on estimated meter readings. Even despite that, our account is still in credit.

We don’t want to keep paying, but we can’t reduce our direct debit to £0 to prevent future unnecessary payments, we only have the option to double it. I’ve had to cancel it via my bank to avoid having money taken unnecessarily - can you generate a proper final bill please?

Hi @mangham and welcome to the community :wave:

I can see that the move out failed in our system. Please allow me to fix this for you.

You should receive a final bill within 7 days.

– Robyn :bulb: