Hi @subcon959, thanks for getting in touch.
This 6-week time period runs from when the new supplier takes over, which I can see was about 4 weeks ago. We have the closing reading through for one of your suppliers, but not from the other, so we’re just waiting on this so we can generate your final statement for you. Once we have this, we’ll send your final statement over to you pronto!
If you don’t have this in the next couple of weeks, we can then chase this for you, but we do have to wait for 6 weeks after the next supplier has taken over
Hi @_noodl3, I can see that your new supplier hasn’t yet sent this opening reading through to us, so we’re just waiting for this currently. They do still have a little time to do this, but we can chase this if we haven’t received it after the 6-week mark.
Also, with regard to your payment, I can see that this most recent payment was requested before your switch went through, which is why this was taken after you’d switched. I’m sorry for the unfortunate timing on this but you’ll get any credit left after your final statement is generated refunded back to you within 14 days