no gas meter reading available

We just went to take a gas reading, but there is no reading availble now on our meter

Did you have a smart meter from a previous supplier, they may have switched it off.

@i7_ Here is a guide which may help you read the meters https://help.bulb.co.uk/hc/en-us/articles/115001232832-How-do-I-read-my-meter-

Let us know if this does not help and we can do our best to get it sorted.