No gas supply to home

Any ideas how long bulb take to respond to an email? I have no gas supply as there is a problem with my card/prepayment gas meter. Been on the phone twice this morning and no one seems to be doing anything to resolve the issue

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About 3 months seems to be the typical response time.

What did they say when you called?

Hi there thanks for replying
They asked me to send photos of the gas meter which I have done about 2 hours ago. I’m just worried that they will not chase it up, I’ve got no heating or hot water as the gas supply isn’t going back on

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I would definitely phone them back today before they close.

Thank you
I called them they are contacting the national grid to come take a look

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