A few years ago, with another supplier, we had a smart meter installed. It is a Liberty 100.
We then changed supplier, and the wonderful new smartmeter stopped working.
I think the IHD carried on, but we stopped using it (why plug another thing in?).
Switched to bulb and after a year or so of inputting meter readings, all of a sudden, by magic, they started to read our smartmeter.
So I wondered about replacing the IHD. Contacting bulb today:
Can you supply a new IHD? No
Can you tell me which IHDs are compatible? No, your old supplier can do that.
Can you put it in paring mode if I get one? No, your old supplier can do that.
Do i get my energy from you? No, your old suppl - just kidding, did not ask that.
Is that right? I need to contact my old supplier (after remembering who it was even)?
I have the option to switch the frequency of the reading via the bulb website, and they are reading it, so clearly there is some control there.
Many thanks, Andy