No itemised bill since July

Hi,
i had a smart meter installed back in March but have not received an itemised bill since July.
I submit meter readings every month but they are not showing up in my account under “Meter Readings” the last reading showing is the one back in July when i received my last itemised bill.
Could you please look into this problem for me,Thank you.

Hi @kpfran1961,

Thanks for getting in touch and flagging this with us! I have taken a look into your account now for you and raised this with our Operations department.

I have also sent an email to provide a bit more context on what has taken place here for you. As soon as I receive an update I’ll be sure to notify you of this too.

If you do have any further questions at all please feel free to respond within the email thread, and I’ll do my best to respond as promptly as I can!

Kind regards,
Diana

Thank you for the quick reply Diana.

Hi @kpfran1961,

That’s no problem at all :smiley:

Kind regards,
Diana