no key yet

hi just switched over to bulb had gas card through post but not electric key yet do they come seperate or should have together ???
cheers

Hi @queequeg1969 ,

Sorry that nobody else has responded to you since you posted this - I’m not sure about the answer myself, but I believe the keys/cards for pre-payment meters are dispatched separately. If you haven’t received it within 28 days of switching, I’d drop Bulb an email (see How to get in touch – Bulb ), but you should be able to continue using your old key/card until the new ones arrive (see The first time you use your top up (prepayment) key or card – Bulb ).