No meter reading on 4/7./22 only gas🤷‍♀️

As any one else had a problem with the app yesterday,no electricity on the daily usage only gas

Same problem since a power cut mid june when we were away on holiday. tried reset, advised Bulb per account and email but to date no reply

Hey @Sueshinn :wave:

I am able to see your usage on the online account so it may just be a glitch with the app. Have you managed to see your usage on the app since?

Hey @DavidJayd and welcome to the community :wave:

It looks like your gas meter has fallen off the network, but it also looks like we have arranged a communications hub reboot for you. This should be complete in the next few weeks and we should be able to see your gas usage.

– Robyn :bulb:

Electricity is off the app & smart meter since early June 22

Hey @DavidJayd Have you tried logging in on via the website to see if it shows there? Just wondering whether its a app issue for you.


No electricity recorded on app or smart meter. Gas ok and believe the problem started when there was a power cut mid June. We had solar panels fitted in May but there was no.impact on smart meter.