No readings since November

Hi,

Our account was last updated with readings from the meters in November and we had to submit manual readings.

We have tried rebooting the IHD, by switching it off and on, and leaving it off for a day? Is there anything else we can do or can Bulb sort?

As with all our issues, our confidence in Bulb is waning very quickly

Hi @mozzahome,

Thanks for getting in touch, and I’m really sorry to hear you’re still having issues with your In-Home-Display (IHD).

The good news is that I can see that your IHD is connected to the smart network, it just needs a little push to fully connect to your meters. Please could you follow this link and fill in the details of the issue?

Once you’ve sent that in we’ll try and fix your IHD overnight, so it should start working within 24 hours.

Make sure you keep your IHD turned on and within 5m of your electricity meter overnight and restart it in the morning if nothing has changed.

If this doesn’t work, please try following the steps in your Bulb account again on a different date (the fix sometimes works the second time). If it’s still not working after 2 attempts, let us know.

Georgie

@GeorgieS_at_Bulb

Have reset this via the webpage provided twice now, and still no change…

Now the new bill is estimated… Seems like we made a mistake joining bulb issue after issue…