My account went hundreds of pounds to debt over night.
I want to move house now, I can’t take bulb with me (they won’t transfer the account, you need to start new one)
I have to pay £600 now and I question my statements.
There were days on my bills summary with 6 adjustments with a single day and very inconsistent numbers on them.
After contacting customer service to look into it I have berg asked to send pictures of meter readings - I did - and never heard back from them. Sent few more emails asking for reply without success.
Can someone please look into this?