No smart meter readings taken since the beginning of August

I have had a smart meter for over a year, how come I have had to enter the readings manually August?

Hi @steveharvey :wave:

We can’t talk to your meters right now due to a connection issue with the Communications Hub (comms hub) which sits on top of your electricity meter. This hub is the part of your meter setup that sends readings to Bulb and to your in-home display.

I’ve requested for your comms hub to be remotely rebooted, which usually helps re-establish the connection.

The reboot should be complete within 6 weeks.

Your smart meters and IHD should go back to normal after the reboot, but do just check in with us again if you haven’t seen any improvments.

Thanks,
Cara :stars: