Hi all - @Hua , @Kazsymonds , @Johno , @mkpete - I’m really sorry about the issues you’ve been experiencing with the smart meters. The smart meters can take some time to be commissioned and for us to get all the details we need to be able to talk to them - and we’re working as hard as we can to make this happen as quickly as possible.
I know it’s annoying that the ‘submit meter reading’ button has gone - if you’d like to read the smart meters yourself (see instructions below) and send in readings for this interim period, we’d be happy to input them for you.
Once the smart meters start sending us readings, your account balance will be fully updated in line with them.
Meanwhile, the best way to report IHD issues is in your Bulb account: https://account.bulb.co.uk/login
HOW TO READ SMETS2 METERS
Landis and Gyr meters
To find the correct reading from a SMETS2 electricity meter you need to find the display screen which says ‘Total Act Import’ and will be measured in kWh.
This is normally the default screen on the meter display but if not, using the ‘A’ button will cycle through the screens. There are lots of other readings the meter can measure so make sure that the label is the ‘Total Act Import’ and the unit is kWh not kVarh.
The display will often be asleep to preserve battery so holding the ‘A’ button for a few seconds will bring it to life.
The use the ‘A’ button to cycle through the screen to get to the Meter Index screen. The reading will be display like this: XXXXX.XXXm3. We only need the units before the decimal.
EDMI Meters (only electricity installed so far)
The default screen should show the import and export registers in kWh.
The meter’s menu can be accessed by pressing the ‘OK’ button and the screen which appears should be the import reading in kWh.