No statement since smart meter fitted

Since my smart meter was fitted I have had no statements. My last statement was dated 01/10/21. My DD’s have continued to accumulate as an account credit. Not sure why Bulb have failed to bill but it would be reassuring to get my account up to date especially with the impending price rises. Is this a common experience after a smart meter switchover?

Hi @Shots ,

Welcome to the community and thank you for posting. :wave:t4:

We’re really sorry you’ve had a poor experience with Bulb, it certainly doesn’t meet the standards of service that we aim to deliver.

I can see that you reached out to us over live chat and your statements have now been generated and sent to you.

If you need any other help then please do let me know.

Once again, apologies for the delay in this.

–Suki :hibiscus: