August Electric smart meter installed.
September Gas smart meter installed
IHD has never displayed data from electric meter
IHD has displayed gas data since gas meter installed.
Account has August statement (I supplied gas reading manually).
No further statements have been created.
Account shows old electric meter final reading and new meter opening reading.
Account does not have old gas meter final reading or new meter opening reading.
Account does show daily energy usage. So appears meters are supplying data.
Suspect if account gets old gas meter final reading statements will start to be produced.
Problems reported (via ‘chat’) already. No response to two update requests to Chat Agent.
Problems reported via ‘help’ email. No response todate (3 weeks).
This is now the third method I’m using to request to help to resolve the problem.
NOTE: The ‘chat’ agents always try to be helpful but don’t seem to be able to get anything done.