No statements for months

I have not received a statement since January and my account shows I’m almost £500 in credit which is incorrect as I believe you haven’t removed the money for the bills! I have emailed twice and it’s been around 2 weeks with no reply! It’s pretty poor service and poor that you can’t send a simple statement each month! Biggest mistake ever moving to Bulb so many issues

Hi @DA2Z :wave: Welcome to Community,

I can see you have been in touch about this and the issue has now been fixed for you. I am sorry this took a while to get resolved.

Thanks,
–KT :bulb: