I had a smart meter installed in October and didn’t receive my statement on 1st November as usual. I still haven’t had a statement over 3 weeks later. Is this normal after a smart meter installation? When can I expect my next statement?
Looking at your account, it appears that the exchange reads weren’t input into the system which has held up your statement this month.
In order to fix this, I have needed to remove all readings from our system and re-enter these which has generated all of your statements as one consolidated statement. As this spans over 12 months I do need my operations team to approve this which typically takes 2 weeks. During this time your account will not be accurate.
Please let me know if you have any questions about this process.
Thanks for the reply. I think the meter installer left a green card with the meter readings from my old meter. I assume these are the readings that never got submitted?
I think this card is still sat on top of my new meter. Is there any way I can submit these last readings so my bills are calculated accurately?