Not able to log in

The new login will not accept my email address even though I get monthly emails from yourself, please help as I would like to input meter readings

I was having the same issue as you until I discovered that the email field is case sensitive. It shouldn’t be but it is. Perhaps it’s affecting your login too.

Today, I also have the problem with my email address not being found meaning i can not log in. It has always worked in the past so it must an issue with the Bulb systems.

Morning @gethngethn @daniel559 and @jatinder8942

It looks like we are having a problem with logging in today. We’re investigating it with our authentication provider and we’ll update this discussion when we have more info to give. https://community.bulb.co.uk/discussion/1536/problems-logging-in-28th-sept-2017

Email your readings to help@bulb.co.uk in the meantime and we’ll put them in for you.

Sorry for the trouble,
Will