Not able to submit meter reading

Hi From last 4 months I am trying to submit my meter reading but its not working as meter was replaced by Bulb and meter reading start from 0. I think I am paying too much as I am not utilizing as much as I used to be. I am sending photos while submitting meter reading but nobody is updating them into the system.
Can you please have a look my meter and close this ? I am getting automated reminders from bulb system but actually I am not able to submit meter reading.