Not asked for electricity reading

I’ve just been asked to supply my first readings but I was only asked for a gas reading and not electric. On my tariff info it also doesn’t have anything about electric. I am pretty sure I signed up for both and on the residential welcome pack it mentions an agreement for electricity and gas. I was hoping you could explain why this reading hasn’t been requested. Many thanks.

@FKings

Your previous supplier objected to the switch for the electricity. We sent you an email on the 9th of July to let you know this. If you could follow the steps and then reply we can get it sorted :slight_smile: