Hi Julie @jpjohansen,
The 20% winter increase is optional. I’d be very happy to remove it for you. We recommend it and it’s applied by default as people generally use 20% more energy during winter. Since people joining us during winter don’t have a credit buffer on their accounts, this helps prevent getting a surprising bill at the end of winter.
Would you like me to remove it?
I’m sorry the timing of the price increase was so unlucky for you. We did it for everyone at the same time, so people who had joined recently had a slightly rougher time. As soon as wholesale prices come down again, we’ll be quick to drop our prices. We dropped them 5 times last year, which hopefully shows that we mean it when we say we’ll drop them again as soon as we can.
All the best,