I was meant to switch over to bulb yesterday (gas&electric) but I think I’m still on my old supplier for gas as I was on a prepaid meter and I can see that my meter is still running (but it has stopped for electric).
I spoke to bulb support yesterday on the phone around 4.30-5pm yesterday and I informed your colleague that the serial number for my gas meter does not match with the serial of the meter on my bulb app (or the one in my welcome pack). I did email you guys (with pictures of my meter) regarding this last Sunday which you never got back to me so I assumed everything was alright.
If this is the case then I’m afraid you didn’t make a good first impression sadly.
In any case. I will try and stay positive. But I would like an answer from somebody so I would know if I will top up my gas meter (if I’m still on the old supplier) before I run out of gas over the weekend.