I am extremely unhappy with the price increase and will be leaving as a result When I joined I maintained my monthly payment is key and needs to remain roughly the same. Consultation is key and simply ‘telling’ customers what is happening is not great customer service.
@GrazerA Welcome to Bulb community.
I’m really sorry to hear that you will be leaving us. As our tariff is variable, our prices changes as and when the wholesale cost of energy does. The reason we don’t tie you into a contract or charge you any exit fees is so that if our prices are no longer good for you, you have the opportunity to look for a deal more competitive for you. We also make you aware of any price changes 30 days prior to the change reflecting on your account so that you have enough time to speak with us or switch away.
We will pass your feedback on as we are always looking for ways to improve our service
At the rate your customers say the are leaving (including me) you won’t have much of a ‘service’ to improve…